Support

Your progress is saved on your device and, if iCloud is on, in your own iCloud account.

1. On the new iPhone, sign in with the same Apple Account and make sure iCloud is turned on.
2. Install Lastlight Inn and open it. Your inn comes back by itself, and the game shows "Progress restored from iCloud". The first download from iCloud can take a few seconds.

If iCloud was off on the old phone, the progress is only on that phone. Moving everything with a device backup or Apple's Quick Start usually brings it along. We don't keep a copy, so we can't restore lost progress ourselves.

Open the game's Settings and tap Restore purchases, signed in with the same Apple Account you used to buy. No Ads and Golden Ledger come back this way, and they usually also come back by themselves when the game connects to the App Store. The Starter Pack is a one-time bundle: its coins and materials go into your progress, so they come back with your progress (for example from iCloud), not through Restore purchases.

Payments go through the App Store, so Apple handles refunds: go to reportaproblem.apple.com or see Apple's refund page. On Google Play, see Google Play's refund page. We never receive your payment directly, so we cannot issue refunds ourselves.

Open Settings, tap Reset progress, then tap it again to confirm. This deletes your progress on this device and, if iCloud is on, resets the iCloud copy too, so it does not come back on your other devices. Purchases and settings stay. A reset cannot be undone.

If you are already signed in to Game Center on your iPhone, the game signs you in by itself. If not, Apple's sign-in screen may appear once in a while after the first tutorial; you can close it and play on. To sign in later, go to your iPhone's Settings > Game Center. When you are signed in, the game's Settings show a Game Center row that opens your achievements. Achievements you earned while signed out are sent when you sign in. Everything in the game works without Game Center.

Open Settings and tap Report an ad (it appears once ads have started). It opens an email to us that already includes the details of the last ad shown, so we can have it blocked. Please add what the ad showed. Ads served by Unity also have their own privacy icon.

There are no ads in your first ten minutes. After that, a full-screen ad only plays after a quest comes back, never while you carry or buy. Reward videos only play if you choose to watch one. The No Ads purchase turns off the full-screen ads.

Before ads start, Apple asks whether the game may track you across other companies' apps and websites. You can change your answer at any time in your iPhone's Settings > Privacy & Security > Tracking. Either way you see the same number of ads and the game plays the same. More in our privacy policy.

Before any ads start, the game asks for the player's year of birth. If the answer means the player may be under 13, the game shows no ads, does not ask about tracking and does not offer No Ads. Only the year is kept, on the device. Purchases on a child's device follow your family settings, such as Apple's Ask to Buy and Screen Time.

• Game data on your device: use Reset progress in Settings, or delete the game.
• The iCloud copy: reset your progress in the game before deleting it; this resets the iCloud copy as well.
• Emails you sent us: ask us at support@fontigames.com and we will delete them.
• Data held by our ad partners: tap the privacy icon in an ad served by Unity, write to DPO@unity3d.com, or ask us to pass your request on.

Details are in the privacy policy.

Open the game's Settings and switch Reminders off, or turn off notifications for Lastlight Inn in your iPhone's Settings.